Frequently Asked Questions

  • What methods of payment are available?
    Mypowderblue.com is an online store, so we focused on providing convenient options to pay your order. We accept major credit cards and payment through Paypal.com. We also accept wire transfer such as bank deposits and through remittance system. We uses the following banks for your payment: BDO, PNB, BPI and UnionBank. We accept remittances like payment through Western Union, Cebuana Lhuillier, M. Lhuillier, Moneygram and other money remittance systems. SMS money transfers are also accepted such as Smart Money or Smart Padala, Globe G-Cash and BPI Globe BanKo. Any order must be paid at least 50% prior to processing or in some cases, we require full payment. Many government entities or organizations cannot pay with a credit card. Therefore, we also accept physical checks. Paying with a check will delay the order; production will not start until the check is received and cleared. Please make checks payable to Mypowderblue Trading and Printing Services and include your order number on the notes or memo section of the check. Please deposit your check to our BDO account or send it to our office address at 2230 C, Ipil St., Sta. Cruz, Manila. Check payment for rush orders will not be accepted unless approved by us, as this will delay production time. Call us for more details at (02)-708-8810
  • Can I change or cancel my order after I have placed it?
    All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Once the order has prepared for production, we will be unable to change the order. We will not accept any order cancellation requests after the 24 hour period. There is a 5% cancellation fee if an order is cancelled. This rule applies to normal production orders only. There are NO cancellations for any rush orders.
  • Where can I find a coupon code?
    We send weekly specials and coupon codes to our subscribers. Please sign up to receive our special E-mail offers here. We may offer special pricing and/or free shipping from time to time, however these discounts will not be honored on orders that have already been placed. We reserve the right to alter or refuse coupon codes or special offers at any time, without notice.
  • How do I place an order?
    Step 1 - Make sure that you already contacted us about the availability of your chosen product and product colors/variety (except for products that is marked as "always available. Then fill-up ORDER FORM. Link for order form is on the product page.

    Step 2 - One you received billing from Mypowderblue, pay your order based on the "payment terms" on the billing. Inform us that you already paid for your order.

    Step 3 - Submit your artwork (if you did not uploaded on the order form). We will provide CGI (computer generated image) of the product and how your design will be printed on the product. Once you approved it, we will start the production/printing and we will inform you once it's done.
  • When will my order arrive?
    Delivery time is based on the time it takes to produce the order PLUS the shipping time (if chosen to be delivered)*. *Production time + Shipping time = Delivery time. The posted number of days on each product page is estimated production time only. Official commitment is stated on our formal quotation.
  • What is Normal/Standard Production Time?
    The estimated normal production time is 6-10 business days after placing your order. This time frame is also dependent upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please be sure that there is adequate time before placing an order with a normal production time frame. Delivery dates are only estimated and not guaranteed for orders with normal production time frame. If you pay for expedited shipping method for a normal production order, only the method of shipping will be guaranteed, however the production time frame is still only estimated. Therefore, the order may still not reach you in the time frame required.
  • What is Rush Production Time?
    We offer a “24-Hour Rush” (production time only) service as well as a “3-Day Rush” (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. Production time is guaranteed on rush orders; however the delivery dates are only estimated, unless you opt for expedited shipping. When a rush order is placed with a ground shipping method, the delivery date will only be estimated and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for expedited shipping the delivery date will be guaranteed, so the order will reach you within the time frame given. Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. Camera-ready artwork is required for all rush orders, so as to minimize the risk of errors.
  • What is your Guarantee Policy?
    - If we fail to meet a promised delivery date on a “24-Hour Rush” rush order, and you will still accept the order, then credit will be promptly issued for the difference between the “24-Hour Rush” price and the “3-Day Rush” price. - If we fail to meet a promised delivery date on a “3-Day Rush” order, but the client will still accept the order, then credit will be promptly issued for the difference between the “3-Day Rush” price and the normal production price. - Normal production orders with estimated delivery dates are not guaranteed. *Once an order is submitted, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.
  • How do I submit my art work?
    You can upload your artwork and/or imprint instructions on the Order Form and you can also skip this.

    You may also send your artwork/logo/imprint instruction on the Artwork Form that can be found on Contact Us Page.

    We recommend submitting High Resolution art files to meet production time frames. If you do not have high resolution artwork, send us what you have and we will clean up and retouch your art. Retouching artwork may delay the order.
  • What format should I use to submit my artwork?
    - High resolution, camera-ready artwork. (300 dpi or better)

    - All fonts must be included with your art file and/or imprint instructions.

    - Software Application Files saved in any of the following applications are acceptable

    (PC compatible format):

    Photoshop File .PSD
    Other Image File Types: .TIF, .JPEG, .PNG, .BMP
    Other File Types: MS Word, PDF,

    - If you are unsure whether your art file will work for us, please feel free to contact us at (02)-708-8810